About Us

Objective

Government of India enacted the Protection of Civil Right (PCR) Act, 1955 and the Prevention of Atrocities (POA) Act, 1989 (Amended) to establish egalitarian society where all the communities can live with harmony. Objective of the National Helpline is to empower Schedule castes and Scheduled Tribes by generating awareness among people about the rights they have and to extend help in case atrocity is commissioned on them.

Vision

1.0 The PCR Act -1955 and the PoA Act -1989 are required to ensure elimination of offenses of untouchability and discriminations with active participation of civil society at large. To instil confidence in the justice system, the protection of the vulnerable and punishment of the accused is indispensable. The aforesaid two laws, inter-alia, prescribe punishment for offences of untouchability and atrocities. The ideal situation is envisaged in conceiving a society which values dignity of all based on equality and also eliminates caste-ridden attitudes. For achieving this utopian goal, civil society at large has to actively participate in bringing attitudinal changes amongst people. In this regard, the State Governments/Union Territory Administrations have to take pro-active steps in generating harmony and fraternity amongst different communities. It is also equally important for the governments at the Centre and the States to augment steps for empowering Scheduled Castes and Scheduled tribes educationally and economically through various schemes and programs. This would help in raising their living standards, building confidence and induce a feeling of equality. An ideal situation is envisioned when the caste-based frictions are eliminated and a little need is felt to have such social laws.

Mission

2.1 Constitutional provisions and the Acts relating to offences of untouchability and atrocities

Article 17 of the Constitution of India: “Untouchability’’ is abolished and its practice in any form is forbidden. The enforcement of any disability arising out of “Untouchability’’ shall be an offence punishable in accordance with law."

In pursuance of the above Constitutional provision, the Untouchability (Offences) Act, 1955 was enacted and notified on 08.05.1955. Subsequently, it was amended and renamed in the year 1976 as the "Protection of Civil Rights Act, 1955". Rules under this Act, viz, “The Protection of Civil Rights Rules, 1977” were notified in 1977.

Another Act called, The Scheduled Castes and the Scheduled Tribes (Prevention of Atrocities){PoA} Act, 1989, was enacted and brought into force on 31.01.1990, with a view to, inter-alia, preventing “atrocities against members of SCs and STs, to provide for Special Courts for the trial of such offences, and for relief and rehabilitation of the victims” of atrocities.

2.2 Amendments have been done in the Scheduled Castes and the Scheduled Tribes (Prevention of Atrocities) Act, 1989 and recently The PoA Act has further been amended by the Scheduled Castes and the Scheduled Tribes (Prevention of Atrocities) Amendment Act, 2018, and after section 18, section 18A was inserted and enforced on 20.08.2018 which reads as under:-

"18A. (1) For the purposes of this Act

(a) preliminary enquiry shall not be required for registration of a First Information Report against any person; or

(b) the investigating officer shall not require approval for the arrest, if necessary, of any person, against whom an accusation of having committed an offence under this Act has been made and no procedure other than that provided under this Act or the Code shall apply.

(2) The provisions of section 438 of the Code shall not apply to a case under this Act, notwithstanding any judgment or order or direction of any Court."


2.3 The Scheduled Castes and the Scheduled Tribes (Prevention of Atrocities) Rules, 1995 made by the Central Government have also been amended by the Scheduled Castes and the Scheduled Tribes (Prevention of Atrocities) Amendment Rules, 2016 and enforced with effect from 14.04.2016.


The amendments broadly relate to provisions of relief amount for 47 offences of atrocities, rationalization of the phasing of payment of relief amount, enhancement of relief amount between Rs. 85,000/- to  Rs. 8,25,000/- depending upon the nature of the offence, payment of admissible relief to victims within seven days, completion of investigation and filing of charge sheet within sixty days of lodging FIR to enable timely commencement of prosecution, periodic review of the Scheme for the rights and entitlements of victims and witnesses in accessing justice by the State, District and Sub-Division Level Vigilance and Monitoring Committees in their respective meetings.

The PoA Rules have further been amended by the Scheduled Castes and the Scheduled Tribes (Prevention of Atrocities) Amendment Rules, 2018 and notified in the Gazette of India, Extraordinary, vide notification dated 27.06.2018. The amendments broadly relate to provisions of relief to victims of unnatural offences (IPC 377, Sr. No.44, col.(2) of Annexure -I to Schedule of PoA Rules), grievous hurt by throwing acid (IPC 326B, Sr. No.24, col.(2) of Annexure. I to Schedule of PoA Rules), omission of the limit of 25 members of State Level Vigilance and Monitoring Committee (SLVMC){Rule 16(1) of PoA Rules}, provision of relief in case of death, injury, rape, gang rape, unnatural offences, grievous hurt by throwing acid etc., damage to property, in addition to any other right to claim compensation in respect thereof under any other law.

2.4 Measures taken by Central Government towards effective implementation of PoA Act.

2.4.1 Centrally Sponsored Scheme for implementation of the Acts

The Acts are implemented by the respective State Governments and Union Territory Administrations, therefore, with a view to ensuring effective implementation of the provisions of the Acts, under the Centrally Sponsored Scheme for implementation of the Protection of Civil Rights Act, 1955 and the Scheduled Castes and the Scheduled Tribes (Prevention of Atrocities) Act, 1989, due central assistance is provided to them mainly for:-

  • Strengthening of the enforcement and judicial machinery,
  • Incentive for inter-caste marriages,
  • Awareness generation and
  • Relief and rehabilitation of atrocity victims

2.4.2 Institutional structures and mechanisms, regarding implementation of the PCR Act and PoA Act in various States/UTs

  • SC/ST Protection Cells at State Headquarters, and Special Police Stations for SCs/STs
  • Special Courts and Exclusive Special Courts
  • Nodal Officers
  • Delineation of “Identified Areas” or “atrocity prone areas”.
  • Constitution and meetings of State, District and Sub-divisional level Vigilance and Monitoring Committees

2.5 It is important that the State Governments and Union Territory Administrations during this period take necessary steps to effectively implement the provisions of the amended PoA Act, 1989 and the amended PoA Rules so as to ensure elimination of offenses of un-touchability and discrimination with active participation of Civil Society at large.

2.6 Due Central assistance is made available to all the States and Union Territories under the Centrally Sponsored Scheme for implementation of the Protection of Civil Rights Act, 1955 and the Scheduled Castes and the Scheduled Tribes (Prevention of Atrocities) Act, 1989.

About the project

National help line for prevention of atrocities  on members of SC/ST  is set up at each UT/State HQ to receive atrocity related complaints from the members of SC/ ST.  The Call Centres would be set up in the financial year 2021-22 and 50 % share of the set-up cost will be borne by the Central Government.  A National Toll-free IN no. "18002021989" and shortcode "14566" have already been  allotted where citizens can make a call from any landline or mobile number to get their grievances registered, get information about the Acts and status of the complaints.  Helpdesk operators will reply to the call in the local language/Hindi /English as per the need.

Citizens can also visit the web portal for registration of complaints, knowing status, Statistics of atrocities, and Notifications. Once the complaint is registered, it will be auto routed to the officer-in-charges for taking appropriate actions. The system will have auto-escalation to high authorities against non-compliance.

The dashboard with central and state-level key performance Indicators for public and various nodal agencies is available.

Under the scheme

This Scheme was commenced in the year 1974-75. Initially the scheme provided Central Assistance to the State Governments and Union Territory administrations towards effective implementation of the Acts namely, the Untouchability (Offences) Act, 1955 (22 of 1955), enacted and notified on 08.05.1955, in pursuance of provisions of Article 17 of the Constitution of India which abolished “Untouchability’’, forbade its practice in any form and made enforcement of any disability arising out of “Untouchability’’ an offence punishable in accordance with law. Subsequently, this Act was amended and renamed in the year 1976 as the Protection of Civil Rights (PCR) Act, 1955. Another Act of Parliament namely the Scheduled Castes and the Scheduled Tribes (Prevention of Atrocities){PoA} Act, 1989, was enacted and brought into force on 31.01.1990 to prevent commissioning of atrocities against the members of the Scheduled Castes (SCs) and the Scheduled Tribes (STs), to provide Special Courts for the trial of such offences and to provide relief and rehabilitation of the victims of such atrocities. The scope of the Scheme was extended to cover the PoA Act, 1989 as well.

Funding of the Scheme

The funding pattern of the Scheme is such that total expenditure over and above the committed liability is shared on 50:50 basis between the Central Government and concerned State Government and the Union Territory administration receives 100% Central Assistance. The committed liability accrues only in respect of the recurring expenditure, which is confined to one aspect of this scheme that relates to strengthening of enforcement and judicial machinery viz, SC/ST Protection Cells, Special Police Stations, Exclusive Special Courts, Special Public Prosecutors and Exclusive Special Public Prosecutors for conducting cases in Special courts and Exclusive special courts respectively. The committed liability does not accrue for items of expenditure like provision of legal aid, relief, inter- caste marriages and publicity.

National Helpdesk for prevention of atrocities on members of SC/ST.

 This project is initiated by Ministry of Social Justice and Empowerment for implementation of the Protection of Civil Rights Act, 1955 and the Scheduled Castes and the Scheduled tribes (Prevention of Atrocities) Act, 1989. 

A Centrally Sponsored schemes was launched in the year 1974-75 for implementation of the Protection of Civil Right (PCR) Act, 1955 and Prevention of Atrocities (POA) Act, 1989 to establish egalitarian society.

If any atrocity is commissioned then punishment to the offender and immediate help to the victims in the form of relief and any help required in getting FIR lodged are the minimum needs.

Therefore, immediate mechanism is required to implement aforesaid Acts effectively and to generate awareness amongst people about provisions available in the Acts and its rules. In order to help victims of atrocities and generate awareness, there is a need to develop an effective two way communication platform between Government and citizens across the Nation.

This platform shall provide personalized assistance to the SC and ST members on various aspects such as type of offence committed and applicable clauses in the Acts, registration of FIR, filing charge sheets, appointing public prosecutors and further adjudicating the matter in the court and information about providing relief to the victims.

Further, this would also facilitate the Government in taking corrective actions and strengthening their implementing legal and administrative machineries.

Nodal Officers (Ministry of Social Justice and Empowerment)

State Department Name Email Address Telephone No.
Goa Social Welfare Department socialwelfaregoa[at]rediffmail[dot]com, secysw[at]yahoo[dot]in 0832-2232257
Andaman and nicobar islands Directorate of Social Welfare directorsw4[at]gmail[dot]com 0319-2233356
Andhra pradesh Social Welfare Department swcommissioner[at]gmail[dot]com 0863-2443360
Arunachal pradesh Social Welfare & WCD Department ar[dot]sjeta[at]gmail[dot]com 0360-2218638
Assam Department of Welfare of Plain tribes and Backward Classes angamuthu[at]yahoo[dot]com, secobc2017[at]gmail[dot]com, addlcsjbarua62[at]gmail[dot]com 0361-2237243
Bihar SC & ST Welfare Department secy-welfare-bih[at]nic[dot]in 0612-2215377
Chandigarh Department of Social Welfare & Women and Child Department socialwelfare0312[at]gmail[dot]com social welfarechd[at]rediffmail[dot]com 0172-2749132
Chhattisgarh Department of ST & SC Development ddsinghias1961[at]gmail[dot]com 0117-2221310
Gujarat Social Justice and Empowerment Department secswd[at]gujarat[dot]gov[dot]in 079-23251201
Haryana Welfare of Scheduled castes and Backward Classes department dbcharyana[at]gmail[dot]com 0172-2704006
Himachal pradesh Department of Social Justice and Empowerment socialjesecy-hp[at]nic[dot]in 0177-2621877
Jharkhand Welfare Department secretary[dot]welfare[at]gmail[dot]com 0651-2400215
Jammu and kashmir Social Welfare Department socialwelfare[dot]adm[at]gmail[dot]com 0191-2542759
West bengal Backward Classes Welfare Department secy[dot]bcw[at]gmail[dot]com 033- 2337 1040
Kerala SC and ST Development Department prlsecy[dot]scdd[at]kerala[dot]gov[dot]in 0471-2518232
Ladakh Social Welfare Department prssocialwelfare[at]gmail[dot]com 0198-2252585
Lakshadweep Social Welfare and Tribal Affairs Department tkassimbdo[at]gmail[dot]com 04896-262547
Uttar pradesh Social Welfare Department psecup[dot]socwel[at]nic[dot]in 0522-2237965
Tripura Department of Welfare of SCs, OBCs secretaryobcminority[at]gmail[dot]com 0381-2415569
Uttarakhand Social Welfare Department directorsocialwelfare[at]gmail[dot]com 05946-297051
The dadra and nagar haveli and daman and diu Social Welfare Department secysw-dd[at]nic[dot]in 0260-230088
Maharashtra Social Justice & Special Assistance Department sec[dot]socjustice[at]maharashtra[dot]gov[dot]in 022-22026688
Manipur Social Justice & Special Assistance Department sec[dot]socjustice[at]maharashtra[dot]gov[dot]in 022-22026688
Rajasthan Social Justice & Empowerment Department ps-sje[at]rajasthan[dot]gov[dot]in raj[dot]sje[at]rajasthan[dot]gov[dot]in 0141-2227333
Punjab Department of Welfare of SCs & BCs pswscbc[at]punjab[dot]gov[dot]in 0172-2740214
Sikkim Social Justice and Empowerment & Welfare Department cs-skm[at]nic[dot]in 03592-204884
Telangana Scheduled Caste Development Department secyscdts[at]gmail[dot]com 040-23450923
Meghalaya Social Welfare Department dte_swmeg[at]yahoo[dot]co[dot]in
Mizoram Social Welfare Department dte_swmeg[at]yahoo[dot]co[dot]in 9999999999
Nagaland Social Welfare Department socialwelfarengl[at]gmail[dot]com 0370-2245762
Odisha ST & SC Development,Minorities & Backward Classes Welfare Department stscdev[at]gmail[dot]com 0674-2392762
Tamil nadu Adi-Dravidar and Tribal Welfare Department adisec[at]tn[dot]gov[dot]in 044-25671848
Puducherry Adi-Dravidar Welfare Department adwel[dot]pon[at]nic[dot]in 0413-2275631,2276375
Chandigarh Department of Social Welfare & Women and Child Department socialwelfare0312[at]gmail[dot]com 0172-2749132
Madhya pradesh ST & SC Welfare Department psscwbho[at]mp[dot]gov[dot]in
Delhi SC,ST,OBC and Minorities Welfare Department scstsecretary[at]gmail[dot]com 011-23378278/23378279
Karnataka Social Welfare Department prssocialwelfare[at]gmail[dot]com,comr[dot]sw[at]gmail[dot]com 04567-22254820